How to resolve I-94 mistakes
The US Customs and Border Protection (CBP) has automated the I-94 and I-94W process at US ports of entry. When a nonimmigrant arrives in the US, the CBP inspector at the US port of entry does not issue a paper I-94 card. Instead, CBP stamps the passport with an admission stamp giving the date of entry, and notes stating the class of admission and date the status expires. The nonimmigrant is able to retrieve a paper copy of the I-94 card from the CBP website.
Some nonimmigrant have not been able to locate their I-94 record on the CBP website. Not having the paper copy of the I-94 can affect the nonimmigrants ability to get a social security number and a driver’s license and in some cases prevents an employer from being able to complete the mandatory Form I-9.
In order to prevent this from happening to you, you can request a paper Form I-94 during your primary inspection. You may be sent to a secondary inspection point in order to have the form completed, but CBP will issue paper I-94s upon request.
All major airports have a CBP deferred inspection office where I-94s can be printed before you leave the airport. You should immediately print the I-94 record before leaving the airport.
If you can’t find your record at the CBP website, use the machine readable name on the bottom of the passport. The machine readable name is the name that the CBP officer scanned into the system to create your electronic I-94.
If you still cannot locate your I-94 in the CBP website, you will need to make an appointment at a deferred inspection office to have the record corrected.
Please note: CBP will still issue a paper form I-94 at land border ports of entry.